Grrr!!!! A cheeky email i have just rcvd.
Printed From: HairBoutique.com
Category: Hair Extension Topics
Forum Name: Hair Extensions
Forum Description: Hair Extensions can be the quick fix for short hair.
URL: https://talk.hairboutique.com/forum_posts.asp?TID=32687
Printed Date: February 10 2026 at 1:37am
Topic: Grrr!!!! A cheeky email i have just rcvd.
Posted By: shel221
Subject: Grrr!!!! A cheeky email i have just rcvd.
Date Posted: July 07 2005 at 5:36pm
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This one surprised me and is a bit out the blue, heres what someone sent me......(him in red / me in pink - removed name for data protection purposes)
You claim that your adhesive is Keratin.
This is a false claim that leaves you vulnerable to a Trading Standards prosecution.
If you buy this in as Keratin and rely on your suppliers - not good enough for Trading Standards.
If you do buy it in then ask for verification in writing from your supplier - you wont get it.
Regrettably, the hair extension industry is blighted by those who seek to exploit its lack of regulation.
We will monitor your ads closely and then make a purchase of your Keratin.
We will then take a copy of your ad, your goods and a chemical analysis - doubtless proving that yours is a standard industrial glue falsely described as a special product for the extension industry - and forward them to your local trading standards office.
We will also complain to Ebay - committed to stop this sort of thing.
We have achieved the UK No.1 position by doing it right. We are keen to do what we can to stop innocent members of the public being duped into buying falsely described products and inevitably blighting the industry as a conseuence of the inevitable problems.
May I plead with you to revisit the descriptions used by you on your website.
Please work with us to stop these practices. You can only benefit.
P**** ******y
Racoon international.
MY REPLY...
Dear Mr *******y,
At Lacy Locks we are commited to customer service along with supplying our customers with a large selection of hair extensions products and accesories at competetive prices. We appreciate and welcome any new comments from our customers who feel they may have a suggestion that may improve our services to our customers. In order for us to review your comment, please specify the advert in which you refer to so we can review your comment.
Kindest Regards,
Shelly (Customer care)
Lacy Locks
HIS NEXT EMAIL.....
On your website...
P**** ******y
MY REPLY.......
Dear Mr *******y,
With regards to your email, we do purchase Hair extension adhesive sticks which are described as "Keratin sticks" by one of our reputable suppliers. Your email says "
You claim that your adhesive is Keratin.
This is a false claim that leaves you vulnerable to a Trading Standards prosecution.
If you buy this in as Keratin and rely on your suppliers - not good enough for Trading Standards.
If you do buy it in then ask for verification in writing from your supplier - you wont get it.
Regrettably, the hair extension industry is blighted by those who seek to exploit its lack of regulation.
We will monitor your ads closely and then make a purchase of your Keratin.
We will then take a copy of your ad, your goods and a chemical analysis - doubtless proving that yours is a standard industrial glue falsely described as a special product for the extension industry - and forward them to your local trading standards office.
We will also complain to Ebay - committed to stop this sort of thing.
We have achieved the UK No.1 position by doing it right. We are keen to do what we can to stop innocent members of the public being duped into buying falsely described products and inevitably blighting the industry as a conseuence of the inevitable problems.
May I plead with you to revisit the descriptions used by you on your website.
Please work with us to stop these practices. You can only benefit.
P**** *******y
Racoon international." We will ammend our description of our hair extensions adhesive pending a full investigation as you suggest and take this matter very seriously. We will also seek legal assistance into your accusation and refer any comments onto our Racoon International Representetive who we currently deal with.
Thank you for your comments,
Shelly (Customer service)
Lacy Locks OH, AND I ALSO ADDED THIS EMAIL....
Dear Mr *******,
We refer to your email of 7th June and in particular your comment of "We will then take a copy of your ad, your goods and a chemical analysis " May we remind you that the Lacy Locks site is in fact protected by copyright and we strictly prohibit any copying of any images from our site without our authority and ask that you do not copy any of our images which will be breaking copyright which may result in a prosecution.
Without Prejudice,
Customer care
Lacy Locks
Hey whats this persons problem picking on little-ol-me. He has never purchased anything from me before and i very much doubt he's from Raccon, going on the email address it came from.
I buy my sticks as Keratin so i then advertise them as being that. I do know of a few people who sell glue sticks (as in hardwear sticks) and claim they are for extensions so i wonder if i should pass their details to this smart ass. One things for sure, i will speak to my Raccon Rep about this who i have a good relationship with.
Grrr!
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Replies:
Posted By: kateadreena
Date Posted: July 07 2005 at 5:50pm
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you left his name in the 3rd email hun! How very rude of him! i think he's scared of the competition. i know not of any professional who would TELL You he was going to buy your product to get a chemical analysis to then try and sue you! |
Posted By: shel221
Date Posted: July 07 2005 at 5:57pm
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What a joke! I will let you all know his reponse. I'll be calling Racoon tomorrow to ask them about this. By all means let him test any product but if anyone contacts me then i will refer them straight onto my supplier (who is infact reputable) as they are the ones manufacturing and selling my adhesive to me as Keratin. What an ass! and what a funny email address it came from too! ------------- |
Posted By: cherrycoke
Date Posted: July 07 2005 at 6:22pm
| Was his email a @racooninternational.com email or some free email? |
Posted By: shel221
Date Posted: July 07 2005 at 6:49pm
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a free email, which leads me to belive that it isn't genuinely from Racoon ------------- |
Posted By: Kris408
Date Posted: July 07 2005 at 6:56pm
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he's just tryn to scare you keep doing what your doing.. hes fool of sh*t.. that what your next email needs to be your full of sh*t go f**k yourself.. just keep sending him that.. ------------- Kris |
Posted By: sherrie215
Date Posted: July 07 2005 at 6:59pm
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shel....do you think "you know who" may be involved in this little threat?
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Posted By: kateadreena
Date Posted: July 07 2005 at 7:05pm
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OHHHH
good thinking sherrie i know who you mean i think
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Posted By: sherrie215
Date Posted: July 07 2005 at 7:10pm
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Posted By: shel221
Date Posted: July 07 2005 at 7:30pm
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Yeah no doubt
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she's got nothing better to do with her time! She won't be saying that when Racoon sorts her out! Posted By: sherrie215
Date Posted: July 07 2005 at 7:38pm
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PMed you Shel
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Posted By: cherrycoke
Date Posted: July 07 2005 at 8:01pm
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Do you know how to trace ips? This is a handy site to find out the state someone is emailing from. http://www.geobytes.com/traceroutelocator.htm?GetLocation#MessagePath - http://www.geobytes.com/traceroutelocator.htm?GetLocation#Me ssagePath
You scroll up and put in the ip. Might give you an idea where the person is from. |
Posted By: shel221
Date Posted: July 07 2005 at 8:28pm
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Thanks Cherry for the link but i can almost guarantee that Racoon International will almost certainly trace this person as in the Uk it is an offence under the Trade Descriptions act for someone to faulsly act as another company like Racoon. ------------- |
Posted By: shel221
Date Posted: July 07 2005 at 8:29pm
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I briefely studdied law by this i mean reading a few documents on consumer rights (Lol) x ------------- |
Posted By: MERGUTHRIE
Date Posted: July 08 2005 at 12:56am
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my first thought was it was you know who edit to add: you should ask for a phone number and stuff. ------------- i love plastikhaar |
Posted By: amm
Date Posted: July 08 2005 at 2:57am
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shel,
Here in the U.S., criminal impersonation is where someone falsely assumes the identity of a person or company with the intent to gain a benefit. If this is who I think it is, that benefit would obviously be money since you are both selling a product in "competition" with the other. If you truly want this nonsense to stop, see an attorney. Seriously. ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |
Posted By: shel221
Date Posted: July 08 2005 at 4:31am
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Well, turns out this is not "You know who" and it is infact apparently P *******y (the owner of Racoon) who i have verified through my Racoon Contact. He is apparently on a quest with his lawyer and ebay to stop everyone advertising that they have keratin for hair extensions.
Now i find his comments very offensive as he is dissing my product and defining my character. (amm you hit the nail on the head!) as he has never tried any of my products yet is confident he can critize them.
Here's his response to me last emails (above)
We are not intimidated by threats.
I think you'll find that sending a copy of your ad to Trading Standards will not breach copyright. Your images are irrelevant, its the words you use to describe your goods that will matter to them.
I have explained to you what we plan to do. If you want to get your lawyer to contact us then fine. We are happy to explain why we challenge descriptions that are false or misleading and designed, in our view to gain an unfair competitive advantage.
The first thing your lawyer will say to you is, 'well, is it Keratin or isnt it....'
What will you say to that question?
You'll have to justify your claim to them first.
Contact details are on our website.
P *******y
AND MY RESPONSE NOW...
Dear Mr *******y,
We have spoken to the General Manager at Racoon who explained your quest in more details to us. We at Lacy Locks can confirm that we have also seen some adverts on ebay which we feel are inappropriate ie, 1 company we almost have evidence that they are infact buying hardwear glue and saying it is their brand and is for extensions which is downright outrageous. We have also spoken to our supplier re- your comment who still insist our hair extensions adhesive is for extensions which is entierly out of our hands as we buy their products in good faith. We only use reputable companies like yourself and am sure you will have heard of all our suppliers.
We found your comment very prejudice however can now see that you have customer care in mind and have been able to verify you of being a Racoon Source. As we said earlier, Lacy Locks will change the description of our adhesive at your request pending further investigation. We ask if their is anything else we can do to assist you to stop people intentially abusing the Trade Description Act by conciously miss-selling goods?
We look forward to hearig from you re- this?
Kindest Regards,
Shelly (Customer Care)
Lacy Locks
I had spoken to Eva, the general manager at Racoon, who confirms that P Holloway is Racoon's owner and he has been emailing everyone on ebay who sell the glue. Doe you think from his last email that he's still going to buy my glue to test it even after i change the description? ------------- |
Posted By: Amanda8Beechwoo
Date Posted: July 08 2005 at 4:38am
| I don't understand why Raccoon is doing this? |
Posted By: kateadreena
Date Posted: July 08 2005 at 5:19am
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money money money he hasn't once mentioned he is bothered about the clients hair being damaged, he did however mention that lacy locks have a 'competative advantage' over his company. |
Posted By: sherrie215
Date Posted: July 08 2005 at 6:02am
| Good Lord....Is this a CUT THROAT industry or what? First of all why does he assume that everyone on ebay is selling falsly advertised keratin sticks? He is threatening everyone who sells the keratin sticks. Sounds more like intimidation to me. What an ass. And yes this is more about intimidating people into not selling the product and giving him a competitve advantage than it is about him being concerned about dmage to peoples hair. Again....what an ass |
Posted By: amm
Date Posted: July 08 2005 at 6:26am
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You should continue to advertise as keratin sticks. If you're dealing with a reputable seller and have no reason to believe you're passing along false information, you're fine as far as trading standards go.
If Mr. A-Hole Holloway wants to "protect" people, he can get the sticks himself and test them. Please don't be intimidated by these tactics. ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |
Posted By: shel221
Date Posted: July 08 2005 at 6:49am
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The funny thing is that i dont even sell keratin sticks on ebay although i do on my website. My sticks are all from AD as i have found them the best. Wonder what AD would say of this mans acusation. The word "Keratin" is used to describe the sticks in AD's brochure so nothing to do with me. xx ------------- |
Posted By: sherrie215
Date Posted: July 08 2005 at 6:55am
| yes maybe you should contact AD about this situation. So what the *f* is he doing involving ebay if you dont even sell them on ebay? What a jerk this Holloway |
Posted By: shel221
Date Posted: July 08 2005 at 6:59am
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I think the origional email i got was probably a standard one written out that was forwarded to a few people. The closest i have been to selling sticks on ebay is to included them FREE with a mini melting pot! Im going to call Raccon and actually ask to speak to him. Whatch this space. ------------- |
Posted By: amm
Date Posted: July 08 2005 at 7:23am
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Call the number and ask if you can speak to the Keratin Police.
heehee ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |
Posted By: mochachip
Date Posted: July 08 2005 at 7:52am
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At best I think this is very irritating. What kind of Keratin is he going to be testing them for? I'm sure his keratin glue isn't pure either. I mean what would he do heat up a horses hoove and stick it on clients heads? And would you really have to front the money for these tests? I mean if the Trading Standards people got involved. Have you ever used Raccoon? I mean I would think you know what Keratin is but if you have experience with what he thinks Keratin is then you should be comfortable leaving your ads as is. I know he wants money but yeesh. I've never even heard that Raccoon was the be all and end all anyhow... |
Posted By: LauraR
Date Posted: July 08 2005 at 9:50am
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I agree with amm - leave your ad
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Posted By: shel221
Date Posted: July 08 2005 at 12:19pm
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------------- |
Posted By: Fallyne
Date Posted: July 08 2005 at 12:34pm
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Wow, Ive missed alot in the past week. This is ridiculous......I can not believe that he would actually spend his time trying to accuse you of something so petty and stupid! Does he know how many salons and stylist "claim" to use keratin? He'd be sending e-mails to close to every second hairstylist. What a moron.
Your taking the right steps Shel, Good Luck! |
Posted By: shel221
Date Posted: July 08 2005 at 1:09pm
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All i can say is that i have lost all respect i had for Racoon. Sometimes you imagine companies as being large and successful then something like this happens and shows that they are no different than any other company although may have a few more employees. Im surprised to have received a downright accusation especially as he has never even purchased the glue therefore how can he even comment! I dont think he has contacted his solicitor before sending out any of his emails as accusing a company of lying is very serious stuff and not everyone will let it go! Im not bothered though as its not my product however i have changed the description from Keratin to Adhesive as im no scientist and dont test AD's glue. I just take their word for it as they are a reputable company.
------------- |
Posted By: eKatherine
Date Posted: July 08 2005 at 1:26pm
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You should not have to test the material if it comes from a reliable supplier. If it is keratin, there is no reason for you to deceive your customers and tell them it is not. Tell him to direct all his correspondence to AD, as his beef is with them, and stop this harassment of you now. Then forward everything to AD. I would think they should have a lawyer who can handle him. He has been making false accusations against them and defaming their products, right? I should think they'd be very interested. ------------- 
Just looking for a few good hair slaves - is that too much to ask? |
Posted By: Kalika
Date Posted: July 08 2005 at 4:14pm
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maybe its just me, but I dont care who hes from, Tell him to suck a dick and analyze your glue all he wants. what a f**king small dicked twatface |
Posted By: sassyhair
Date Posted: July 08 2005 at 5:32pm
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Racoon are suppose to be the leaders in the Hair Extension World. I found that they had changed a few other things, the one I noticed was the changing of the 'Asian Hair' to 'Standard Hair'. Perhaps they are going through ebay to find out who is selling what as they might have had a drop in sales who knows?!! He must have a lot of spare time on his hands if he is sifting through ebay and going to peoples websites. Pity really he must be getting a good wack for that too!! |
Posted By: mochachip
Date Posted: July 08 2005 at 5:51pm
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Thank you Kalika. Both for expressing that so poingnatly and
proving me with a new combo of naughty words. I can just see it
now. I'll be at the bar later tonight. Someone will come
over and accuse me of misrepresenting hair extensions in some
ridiculous and petty way (or they'll try to take my seat whatever) and
I'll come back with, "You're such an f**n' small dicked
twatface!" I love swearing... ahhhh Seriously. I would KAtherine's advice on fwding things to AD. I'm sure they have both the motivation and money to put Raccoon in their place. Does Raccoom think they are the only ones who know how to make keratin glue???? |
Posted By: Kalika
Date Posted: July 08 2005 at 5:54pm
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shooooot, thats nothing, you should see me after Ive been drinking. Anyways, I think forwarding it to American Dream like you suggested would be a great idea. Homeboy is trying to intimidate the little guy, so push him right back. Dont be a doormat |
mochachip wrote:Posted By: mochachip
Date Posted: July 08 2005 at 5:58pm
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It's the variety. I can sewar like a sailor (though more often
like a lumber yrad worker) but I fall into ruts. Haven't even
considered using twat in I don't know ever? oooh I should leave the computer before the onslaught of beers catches up with me and I really say something I shoudln't |
Posted By: delin
Date Posted: July 09 2005 at 4:27pm
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I've sold on ebay for 5 years and it never ceases to amaze me how much time people have to be "helpful"/"critical. My initial reaction is to write a heated email back, which generally triggers them to do the same and before you know it all your energy is going into an unproductive energy-sucking email flame fight. Now I try to just ignore them which has been fairly effective...but sometimes I just can't resist! |
Posted By: shel221
Date Posted: July 09 2005 at 6:34pm
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hey! am i the only one that got this email? Guys do you think i would be able to mension him on my site? what could i say about this that wouldnt get me suied? ------------- |
Posted By: TanglesRC
Date Posted: July 09 2005 at 8:18pm
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how about putting a disclaimer directed to him- like my keritin is such and such from .. and is no way the same as Racoon- or it is just like raccon. you cant be sued for posting what u are selling- anyway- why cant others sell keritin, just him???? or put a little message up just for him- like welcome raccon- glad you can come and visit, as per our emails you will note what i am selling is this so this is my public disclaimer to show the world what i am selling and that i am 100% entitlled to do so- so F### off! ------------- Bringing beauty, one head at a time... |
Posted By: shel221
Date Posted: July 09 2005 at 11:05pm
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xx ------------- |
Posted By: eKatherine
Date Posted: July 10 2005 at 7:36am
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Put in a feature - Customer comments. Write a little intro, "We get email from customers and inquiries from many sources. I'm sure you'll be interested in the emails I've gotten from this writer". Then reprint the emails, and note that you have decided to forward them to your supplier so they can reassure the writer that everything is as represented. -------------
Just looking for a few good hair slaves - is that too much to ask? |
Posted By: kateadreena
Date Posted: July 10 2005 at 12:13pm
| Racoon have indeed changed their products, as you say asian is now 'standard' which we all know is another word for pretty crap, and they have the higher quality, twice as expensive european :/ |