Your Hair Shop runs a bad business

Oh and by the way, she slammed shrinkies.net hair for being cheap and poor quality and reassured me that she hears it from SO many people that come to her for better products. I have this in email as well if anyone would like to see that. I wrote her asking for a sample of the dlux hair after a lush install didn't work well for me (which I was open and honest about and communicated my experience also in the forum in I feel a factual/neutral way).

Sorry if I seem like a bitter bitch. I am at the moment. I just want people to know what a 2 faced, unprofessional asshole she is.

Another thing I forgot, I also ordered the shrinkies with no adhesive from yourhairshop.com before, spent so much time putting those things in and they slid out in 3 days!

I'm just so livid someone stole money from me

Here is a snippet from her email to me.



-----Original Message-----
From: YourHairShop.com [mailto:info@YourHairShop.com]
Sent: Wed 2/1/2006 2:00 PM
To: Orourke, Trina
Subject: RE: Refund?

If you continue with your Paypal buyer complaint and it is granted in our favor we will no longer offer you your $200 store credit for
putting us through that. If you drop your Paypal complaint we will be more
than happy to offer you your $200 towards anything we sell and we can even
ship it out to you today.



Sincerely,

YourHairShop.com

Yikes! Yeah, I hope this all was a misunderstanding. I would hate to think
ANYONE on here would say or act like that. But, bottom line, if she has
your money, you have NO product, she isn't just being *mean* she's
stealing. It's not at her discretion if you get something or you don't.
That's ILLEGAL!! Haha, if you take a shirt back to the gap they don't get to
CHOOSE if they want to give you something or not!!

Ugh, sorry to hear all this though. The last thing anyone needs is drama
when just trying to buy hair, especially for a specific event. Keep us
updated

Yeah defintly keep us posted!

That is SO ridiculous!  It is good you are making people aware of this issue, hopefully people will think twice before shopping there, if that is the way they run a business!

Wow, me too!

I thought she seemed like a really sweet person on here!

I ordered from her shrinkies, and received them without a problem.

My only problem with the shrinkies was that they did not work.  I did a full head install, which took forever and then within a day they all slipped right out.  Some of them melted funny too.  I had my wand on low heat too and they still split right down the center.

I am sticking with shrinkies.net for products.  Their shrinkies, as well as other items were all perfect and I couldn't have asked for more from a company!

I've had an ongoing dispute that I feel important to share with everyone, because it's actually the only thing I can do to voice my injustice.

I ordered DLUX hair from Kristen in the shoelace tip. As you all know she hasn't updated her site to reflect that she does carry them. She even mentioned in this forum to just specify at the time of order that you wanted to shoelace tip and she would send that. I sent her $200 via paypal for the DLux hair,  and sent her an email specifying that I wanted the shoelace tipped hair.

She sent me the keratin Utips and claimed I never notified her that I wanted otherwise. I forwarded her the emails I sent to her and she then went on to say that it wasn't her problem and I should have specified in the paypal comments the type of hair I wanted (note her paypal account is not configured to accept comments at the time you place an order..you click what you want..it goes into the basket, you check out and bam, it's done..which is why I sent an email RIGHT after paying her specifying that I needed the shoelace stick hair for shrinkies). I also explained to her that I had an event I needed the hair for...I let her know this from the start. I tried to the very last minute to get the right hair from her. I even paid $75 to send a courier to pick up usable hair from her home where she runs her business from (with her permission). When the courier showed up, she didn't answer the door so they left...and I still got stuck with the charge...and still no hair. I had no other choice but to go to a local shop and buy hair at double the price so I could go to my going away at Disney (for my last day/ I'm leaving the company)  party with hair on my head. So now I'm down $350 for hair and $75 for the courier AND the shipping I had to pay to send the wrong hair back to Kristen AND the original $200 I paid her for the wrong hair (she now STILL has).

I wrote her and said I just wanted my money back since she had her merchandise back. She flat out "no" and then didn't respond to me. I had no other choice but to dispute the charge via paypal...I stated the facts...that she has my money, I have no hair...I want my money back. Reasonable right? No. Kristen used the original delivery information on the wrong hair she sent me the first time to "prove" to paypal that I had "received" the merchandise. She left out that I sent it back to her and she now has the merchandise and I have nothing.

She even sent me an email threatening me that if I closed the paypal dispute she would CONSIDER giving me a store credit, but if I didn't close it she would keep my money as punishment for being difficult. If you would like to see this email for yourself, I would be happy to forward to you directly.

So long story short, yourhairshop.com has $200 of my money and I have nothing. She lied, tried to threaten me with my own money to drop the dispute.

I know it's likely she will respond here and tell you a different story, but at least I know in my heart I spoke the truth. I hope this may spare at least one of you what I've been through.

Kristen, you won. You stole my $200 dollars and didn't even have to give me anything for it. Awesome for you huh? You are a liar, unethical, immoral, and a bully.

I might not be able to force you to give it back to me, at least I know that I'm a good person and would NEVER EVER do what you've done to me to anyone. I work very hard for my money and for you to just keep it and not send me anything is just wrong.

So there you have it. At least I'm an honest person and spoke the truth. Do with it what you will. I'll likely be banned from here for badmouthing a resident bully, but whatever. And to think I thought she was nice and helpful.

Good luck ladies, keep an eye on your wallets and ALWAYS buy the paypal money back gaurentee.