I dont understand what Amm meant by her first comment. Please explain.
As for this whole little mis understanding. I dont think going on a board and posting horrible names about someone when it was both sides partial fault is right. I try to think of the shoes of the seller as well. Kristin is probably very busy and if someone wants to be a nice person and make life easy and not run into problems, be as clear and co-operative as possible. I dont think she can read minds and obviously she cant read every email sent when its sent....no one will have their hair...hello!!! lol!
I havent bought any hair yet but so far I have not heard one thing bad said about Kristin and just because there was one little mis understanding and it was blown out of poportion I dont think she should be slammed for this. There is always two sides to every story...everyone knows that. And I know her policy does not state "NO REFUNDS" but its pretty clear and mostly common sense that is says exchanged. I'm glad that it will be changed for those petty people out there that liketo find any little loop hole to get out of their own mistake though.
I just want to say that I hope everyone doesnt think differently about someone just because of anothers opinion.
It's good that this once Kristin returned the money. But, also, I don't agree
with how Kristin handled the situation (but we all chalked that up to a
miscommunication) I know sometimes when I type stuff to people I sound
mean or bitter, when I don't mean to.
And tjoh99, in my opinion, was right for coming here and telling her case,
and brave. That's what we all do, talk about the good and bad on here, so
we all can be informed.
So atleast we are all clear now on Kristin's policies on returning hair!
Now I just hope everyone can breathe and we can go back to a happy
board without hostility!
Hairprincess
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Monsterita - ME TOO!!!! Please tell me this is true, I would hate to think that they dont actually like eachother!! See this is what happens when people start comments about others just to get back at them. I hate how tjoh99 had to put a stupid comment in there to make people turn on eachother. It had nothing to do with her hair order or anything...it was so not called for.
Aphrodite
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I would just like to add a big KUDOS of Kristin. Yes it was probably a bitter pill to swallow, but I think that you did it very eloquently.
Of everything that was said about this whole situation, I feel that Kristen was not completly at fault. It was a huge miscommmunication, and just got blown out of control right from the start. I do agree with tjoh about the email regarding PayPal, it was very threating, but what she failed to mention was that Kristin did email her back apoligizing that it came off that way.
I can see both sides of the issue. I hope everyone can get past this.
Edited by gsmilie
tjoh99
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Regardless if some of you agreed with me, or disagreed with me, I'm still glad you voiced your thoughts.
Was I trying to stir the pot with that "comment"? Perhaps. I was angry
for being threatened and then seeing how innocent this was made to seem.
I am glad that I was able to get my money back. That's all I wanted
from the start. I'm sorry it had to come to this, but I'm honestly feel
that if I didn't come here and kick up a bunch of dust, I would have
never seen that money. So thank you for providing me a place to be
heard.
For the record, I had ordered Lush hair and some shrinkies and asked if
I could return them. When it was explained to me why she wouldn't take
a return because of someone once swapping them out, I totally
understood and did the next best thing and offered my items for sale
here without saying a bad word about it. It was the way things were
handled with yourhairshop that upset me.
The Lush hair didn't work for me, but maybe it was a bad batch...the
hard water in hollywood or something. I can say that the shrinkies from
shrinkies.net were awesome and held perfectly. The remover is kick butt
and a great deal! I also ordered the proflex tape and installed boyhme
hair from the local shop I had to buy from last minute (boyhme hair is
SO NICE!!)...I choose this method for the time constraints alone and I
must say that I am VERY pleased with the results. The hair is lovely
and this tape is awesome..so light and invisible!
So there you have it.
I will happily lay a flower on the grave of this dead thread and harbor no grudges.
Thank you all for your feedback and support.
And lastly, thank you Kristen for reconsidering and refunding my money.
Kalika
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No,i thought the same thing Kalika.Heat and roll,lol.I'm glad the problem was resolved.i hate it when there's problems on the board.This board can be such a fun place at times.But its times like this that make me want to take an extended leave of absence.
tbctbc
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My own take on everything...I dont run any business with hair (I just buy that:))...but I do sell dolls online, so I've had my experiences...
As a seller...and I feel that most of the people on here who sell hair (including Kristin) really value their customers, and love the products that they are selling. All of them...amm, amanda, tangles, kristin help us diyers at no cost to us on this board...anyone that donates their time like that is someone who is cares about the hair and the customers...
Sometimes things happen, my opinion is that the original situation was no ones fault. However, once the original thing went wrong, then tensions seemed to mount exponentially - especially with the courier thing (which was not necessary). Its easy to write a quick email that isnt the nicest on both sides, and everyone gets defensive when they get something like that...something that you would never say to a person if you were dealing directly with them...
but with any business - especially if it is obvious that everything is starting as a misunderstanding...its really best to deal with it privately - for example, many people will read the first post on this topic, and think bad things about Kristin, without reading through everything else...and thats really sad...
That being said, as a seller of "stuff"...I feel uncomfortable with how it was approached on this board. It does seem like it could have been handled without that. These kinda things (as someone who sells myself) turn my stomach, because most sellers really do want their customers happy...
Anyways, best to you both, glad it was resolved...I love all the hair around here...and the pros who donate their time and expertise to help me
PS - Love your Oolong, and the idea behind him...here's my donation (this is my new puppy:))...dont have any waffles:
sarytyr
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CaliforniaKristin wrote:
Let's please let this go to the "thread graveyard" and move on.....
