White bonds that should'nt be

GettinLengthy wrote: Not only did I not charge them to redo their hair but I ended up paying for all the hair to replace the hair that had shed.  I actually didn't even except a tip because I feel that since the customer is paying alot of money to have extensions put in then I want them to be happy with the job, and I'm not happy unless the customer is happy.    If you want to protect your reputation then I would suggest paying your client back the entire amount that she paid.  I know it's a bummer but it will be worth it in the long run.  It's better to have somebody say "well, there was a problem but the stylist did what she needed to rectify the problem". Good luck!

Edited by TanglesRC - July 09 2007 at 2:39am

if you went to a Mercedes dealer, picked out a brand new never driven car from their catalog in pristine condition and upon delivery they tell you that the engine and transmission aren't working and there's a dent in the side. Then they explain to you that they'll give you a refund for them but you can not return the car because they've already paid for the rust proofing and the transporting fees and they feel that they should get paid for the work they've done. Would you say," You know, I can understand your point completely" or would you say," I paid for a new car, you told me I was getting a new car eventhough the damage wasn't your or my fault, I want all of my mother*&%^% money back THIS IS NOT WHAT I PAID FOR"?

OH CRAP! I just ordered this hair to try, maybe I should be sending it back before I put it in my client..... I got the clear tips though, I thought it was the other tips that had problems with shedding. Has anyone had any success with these? If so, what products did they use?

What about your client? Did you refund her money?

Well Asinnamon, It's nice to know i was'nt alone on the white bonds. I e-mailed Kristen thursday evening and explained my story to her and heard nothing back. So i don't know what to make of that. I definetly will not do business with her anymore. I think i'll try wicked hair. There hair seems beautiful. Well i am sorry you too had that problem with white bonds, i'm still in disbelief.

I ordered from your hair shop, got the 'new' clear tipped hair.  I had it installed with a very reputable extension salon.  Within 3 weeks I had to take them out.  The bonds went white and swelled up on me, and most of the hair had shed out.  I did use a clarifying(non sulphate) shampoo on only the bonds and kristin told me this was why my install went bad.  I'm not an expert, but I did see a week later that she put all her hair on sale to 'make room for new products'.  Live and learn, either way I will not buy hair from her again.  Just my 2 cents....

Tangles and MsHoney, you're right. I wish there were more people like you in the business world! 

  I agree with Tangles. I'm not saying that the placement was bad but the fact that they were turning white and flacky AS you were installing them made it a bad install.

I e-mailed Kristen  and explained my entire situation let's see if she refunds my money and see if  her reputation is at stake. I only say that because i offered to take out the girls extension in the morning and redo them but she did'nt want to. The install was good it was the bonds that turned white and flacky and just charged her for the hair. If i can get my money back from Kristen then yes you are right and will refund the girl's moneyfor the hair. Doesn't that sound fair?

I have'nt contacted Kristen yet but i think i'll do that now. Thanks.