WWBeauty store

Hello. I have a question about getting in touch with someone from the WWBeauty Store. After hearing so many positive things concerning the selection and affordability of products through WWBeauty, I placed an order. That was on Feb.21st. It is now Mar.15th and I have yet to recieve my order or any information regarding any problems with it. (The charge for the products was assessed to my account on Feb.24th) I have e-mailed them twice and have yet to recieve any sort of reply. I was not able to find any sort of phone number to call on the web site. Does anyone have any e-mail addresses or phone numbers that may work for contacting WWBeauty? I am really very frustrated with the entire situation. At this point I wish I had just purchased the products through another site or at a salon...it would have cost more, but I wouldn't be as aggravated as I am now. Thank you in advance for any advice.Sincerely,S.

Hi,I had a problem with one of my products arriving damaged. I can tell you that while it was a pain in the butt, they were great about resolving it. Ms Hanson did answer my emails and they made good on the damaged product.I have used WW Beauty a lot and have only had that one problem. Sometimes the products arrive promptly and sometimes they take a little longer.I think all of the Internet stores have their own set of problems. I ordered from ABeautyOfASite and they lost my credit card number. Then they waited a full week to tell me that had lost the number. Then they waited another week to tell me that my credit card would not accept the purchase.Well I had a huge line of unusued credit. So i did not get that one. I had to call them on the phone (at my expense) twice and then I had to use a completely different card. Not a wonderful experience.I did get the products I ordered (late) and they were good but was the aggravation worth it? I am not sure.Driving in traffic and standing in line and paying more may be the better option sometimes. :-0J> Hi there!> I had a similar problem with WWBS, but I will tell you> how I resolved it. First off, I e-mailed them 5 times> with no responce, until I began to threaten posting> negative comments about them. Then they answered. As> for your order, on average with regular posting, it> takes about three to four weeks for the package to> arrive. With priority on mine it still took two and a> half weeks. If you are unssatisified with them, you> need to at least ask for your shipping back... I did> and it was credited. Also, here is the Presidents (Ms> Hanson) personal e-mail adddress:> aceknows@wwbeautystore.com> I would e-mail her a few times, but on average, don't> expect a reply for at least a couple of days inless> you really make your letter a bit threatening. They> told me, once they responded, that they have grown> larger than expected and had to train new staff and> that's why they have been slow. Anyway, once they do> get the gist that you aren't kidding, your service> will proabably perk up. Good luck.> Sherry

Hi, everybody,I had a pretty good experience with WWBS and found their service very prompt. I had ordered, and two weeks later still not received my package. So I send them an e-mail , using their costumer service e-mail adress, on a Friday night. Next morning, Saturday, I had a response. They appologized for the delay, andtold me that I would receive my package by Wednesday or Thursday the next week.I did receive it on Thursday, and when I looked at the stamp they had mailed it on Monday per Priority mail without charging me the shipping costs. I was really impressed.

Hi everyone!I just reread my post from below that I wrote earlier this morning and realised that it was quite negative. I guess it is becasue I am going through another round of e-mail frustration with WWBS right now. However, on the brighter side, when they do return e-mails, they are always very curteous and apologetic. ANd, I guess the big plus is that they will work with you until you are satisifed, like they did for me. When I really relflect on it all, I guess it isn't so bad. I mean, I could NEVER in a million years find some of the products that they carry down here in 'farmworld' Southern New Jersey. So, I guess it is worth it no matter what the wait. I also noticed that recently they changed their delivery dates, saying that it could take anywhere from 3 days to two weeks-- so at least the time frame is a bit more accurate. I would also like to say that NONE of my comments are directed towards Mickhael-- whenever I e-mailed him, I received a response within four or five hours-- my comments are directed towrds the shiipinh/handling part of the business. I am still a loyal customer to them 'cause no matter how long it takes, you just can't beat the selection of stock that they have, or the prices.Sherry~> Hi,> I am sorry to hear of your frustrations. I understand.> I can tell you that over the past 9 months I have> received only a few emails where people had problems> with WW Beauty.> I can also tell you that I have received a lot of very> good feedback from WW Beauty from a lot of Hair> Boutique visitors who are delighted with the good> prices.> I will tell you that the few times I forwarded email> to Mickael or Ace about problems that HB visitors were> having that they responded immediately to help resolve> the problem or questions. And I mean within a matter> of hours. In one case it was within minutes. I was> impressed.> Quite frankly this is an issue that I struggle with. I> always strive to provide the truth on HB as best that> I can and as I know it.> I also try to never unnecessarily trash another site.> There are some sites that I have had terrible> experiences with and some products that I have tried> that were horrible.> Here is the dilemna. Just because I had a problem,> does that mean that everyone has? Or does that mean> that I am in the minority? Does that mean that the> product that made my hair feel sticky would make the> majority's hair feel sticky?> I can't really speak to that. It is too hard to> quantify. so unless a large number of people write to> me to tell me of similar bad experiences, I keep> quiet.> The Hair Boutique recommends WW Beauty because in my> personal experience and from the majority of email I> have received, they have great name products at very> good prices.> Do they have problems with things getting shipped on> time? What business doesn't? I had a problem with WW> Beauty and when I emailed about it, they worked with> me to resolve it.> Recently I shipped a very expensive piece of computer> hardware to California. It arrived in pieces. I called> the shipping company and they did not return my calls.> Finally they called to tell me that it was probably my> fault for not packing it correctly. I am still working> on this issue and it has not been resolved.> Will I use the shipping company again? Probably. If it> happens again then I am probably done with that> company.> I have personally talked to Mickhael and Ace about the> problems you mention. They know about them and they> are trying very hard to get things running smoothly.> In fact, I forward them every problem email I receive> AND I know that they read the Hair Talk boards. So> they do try.> Mickhael will be the first to admit that they make> mistakes and don't always do things perfectly, but> they do try. I believe that.> I have decided to write a special column about how to> deal with problems ordering via an Internet shop and> what you can do to make it as smooth as possible. I> have had similar problems with Amazon.com. So this is> not isolated to the hair and beauty sites but across> the Net.> Jeff and I struggle with this question ourselves with> our own little store. We have had our own problems> where credit cards were being triple charged. We got> it fixed and everyone was great, but still even with> our best intentions and the help of CyberCash it took> a few weeks to get everything untangled (no pun> inteded).> I invite anyone who would like to talk to me about> your experiences, both good and bad, to email me at> shelton@hairboutique.com.> I will do my best to provide a fair reporting for the> rest of the visitors.> Best wishes,> Karen Shelton> Webmaster> Hair Boutique

Thanks to everyone for all the useful information concerning my options and what their experiences had been like. It helped a great deal. Just for the record, it was not my intention to ruin the WWBeauty reputation. On the contrary, I think that their selection and prices are excellent. I was just frustrated at not recieving the products after what I thought was a reasonable grace period and then, not getting any feedback. Now that I know that it can take several weeks for the products to arrive, I'm not so worried about things (I'll admit that I'm old fashioned and tend to be leary about ordering things over the web). Once again thanks to everyone for the advice and I'll be looking forward to (slowly but surely, I guess) getting my box of goodies.simiPS-This is a complete sidebar- but I just have to say that HB is a GREAT Site and that everone on HairTalk seems really nice.

Hi Simi -Email me and let me know of your order date and fullname, so I can check in on your orders and "baby-sit"them for you personally.I really appreciate you and your business! :)In your service -~Mickhael> Thanks to everyone for all the useful information> concerning my options and what their experiences had> been like. It helped a great deal. Just for the> record, it was not my intention to ruin the WWBeauty> reputation. On the contrary, I think that their> selection and prices are excellent. I was just> frustrated at not recieving the products after what I> thought was a reasonable grace period and then, not> getting any feedback. Now that I know that it can take> several weeks for the products to arrive, I'm not so> worried about things (I'll admit that I'm old> fashioned and tend to be leary about ordering things> over the web). Once again thanks to everyone for the> advice and I'll be looking forward to (slowly but> surely, I guess) getting my box of goodies.> simi> PS-This is a complete sidebar- but I just have to say> that HB is a GREAT Site and that everone on HairTalk> seems really nice.