Question For Hair Pros

Hi,This is a very good question.A lot of factors come into play here. Most salons expect the customer to take a good portion of responsibility for what happens during their salon visit. So for example, if a customer asks to have her hair lighted but she doesn't say how much or to what color or even ask if it is possible, if the color job comes out not to her liking, it is the client's responsibility.However, if the client specifically looks at a hair color chart, picks out a shade of blonde the wants and the stylist agrees it can be successfully accomplished, then if the color turns out badly, most salons will take the responsibility and offer to redo the color job, or touch it up.The same is true about any service that a salon offers. Most will take the approach that if the client is very clear about the service they want and the salon agrees to provide that specific service, if it doesn't work out well, most salons will try to work with the customer to give them satisfaction.However, as you can imagine, many clients "aren't sure what they want to do with their hair" and may never be sure until they see it. So there is a possibility that those clients may never be satisfied.I think the best answer is that every case is an individual matter and it depends on how the service was provided, whether you are a regular customer, if you were specific about what you expected and some other variables.Thanks again, this is a great questions.Best wishes,Karen> What is the customery practice when someone doesn't> like their hair? Do you offer to redo the style for> free? Give a refund or take a percentage off the> price??

>A recently requested that my stylist streak my hair with a lighter color. Instead, she did not use a cap and after placing the dye on several strips of hair and allowing it to sit, she rubbed it into the rest my hair. I have a patch of big brownish orange color in the top of my head and basically I did not get the streaks i wanted instead my entire head looks died with a little of my natural hair color showing. If i wear a ponytail my edges look like someone splashed die hear and there. What can I do to correct this problem? I wanted streaks because i did not want my entire head to look died. Now it looks dry and brittle.Is it possible to have my hair streaked again with a ighter color to correct this catastrophy? What about a rinse to hide it? Or do I just leave bad enough alone and wait until it grows out or have it cut. PLEASSSSSSE HELP and respond!!!!!!!!!

> Hi,> This is a very good question.> A lot of factors come into play here. Most salons> expect the customer to take a good portion of> responsibility for what happens during their salon> visit. So for example, if a customer asks to have her> hair lighted but she doesn't say how much or to what> color or even ask if it is possible, if the color job> comes out not to her liking, it is the client's> responsibility.> However, if the client specifically looks at a hair> color chart, picks out a shade of blonde the wants and> the stylist agrees it can be successfully> accomplished, then if the color turns out badly, most> salons will take the responsibility and offer to redo> the color job, or touch it up.> The same is true about any service that a salon> offers. Most will take the approach that if the client> is very clear about the service they want and the> salon agrees to provide that specific service, if it> doesn't work out well, most salons will try to work> with the customer to give them satisfaction.> However, as you can imagine, many clients "aren't> sure what they want to do with their hair" and> may never be sure until they see it. So there is a> possibility that those clients may never be satisfied.> I think the best answer is that every case is an> individual matter and it depends on how the service> was provided, whether you are a regular customer, if> you were specific about what you expected and some> other variables.> Thanks again, this is a great questions.> Best wishes,> KarenTo Karen and All;This indeed is a very good point to discuss. I personally will not do a cut, perm or any other chemical service, unless the person has a very good understanding of what we are going to do and how we are going to approach 'it'. Most people have a very limited understanding of the technical side of cosmetology. What is one of the most missunderstood terms is 'layering'. There is a million different ways to get 'there', but many of the non-technical oriented clients come in throwing around terms such as graduated, layered, etc, without the foggiest of ideas of what it really is or what it takes to get there! A picture is definitly worth a thousand words! I always try to take the time to explain to them what we are talking about in laymans terms and not until they are sure of what we are talking about in terms of costs, upkeep, and lengths etc, do I begin a proceedure. If a client is unhappy I will always try to work it out with her, or refund her money. I have always had a money back perm policy, that if you didn't like the perm in 30 days, come back and I would straighten the hair, or if it was weak, I would re-do it for free. Knock on wood, I have only had 2 flops in 13 years, and both of them were highly suspect before we did them, to start with. Be reasonable in what you expect and be educated to what the 'realistic' results will be and there will be very few bad surprises in your hair future. Always-Always be truthful to your stylist about your history with chemical services etc. william