Color Botched/Should I Pay??

Well, having been down this road in the past week, I can tell you that the most important thing would be to prepare IN ADVANCE for just such a situation. When you are in the colorist's chair and your hair is the color of the sky, it is tough to function through the panic. I would say to be very clear about what color you want and certainly say what color you absolutely can't live with. For example, "I would like a nice ashey blonde and don't want to see any brass or red."

My own experience has been an educational one. I paid the salon that screwed me up half-price for a head of hair that looks like a polished cookie cutter. I would not do this again. I would tell the manager that I don't care how much product they used; I did not go into the salon for red hair and I wasn't going to pay for it, as I would now have to pay someone ELSE to fix their mistake. If they insisted, then I would suggest to them that they call security, because I would walk out without paying them one cent (the color of my hair!)