hi there kimmy, sorry hunni i have just logged in and seen your message. so you are missing a pack of brown mix? gosh im so sorry about this, i will send out straight away for you with extras unless u prefer a refund, whatever u want im here to help. if the hair is not long enough for you do u want me to send out longer length for you?
re the first order sent to you, it was sent by royal mail airmail, we dont get tracking number for airmail in uk for standard airmail like the do in USA etc but we do get a signed and stamped certificate of postage & receipt from the post office as evidence of postage (we need proof of postage incase royal mail undeliver to prove to them we have paid for postage etc so we can claim back) i can try and scan this and email over to u so you can see this was sent to you in good faith. i have contacted royal mail re this package as we have to file a claim with them after 14 days of non receipt, they will refund us up to 32 pounds for the package. we always honor all sales in the event of missing package and resend out by international signed for (hence tracking number) it costs us about $8 on top of shipping cost for international signed for and we cannot send all packages by this method initially due to the high cost, hence using royal mail standard airmail with cert of postage, which normally makes it alright within 5-10 days. anyway please message back as here to help and make this up to you
nicki x
Ms.Honey
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Sorry to bump an older post, but just wanted to comment that I've ordered from SalvageStock a couple of times and I was very happy with the hair. She was really good about responding to my emails and was very easy to work with.
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I must have missed this thread, thanks for bumping it up Serramagk. I think SalvageStock was extremely gracious about what happened. Give the lady a break! She was in the hospital and her husband was holding up the fort. Kimmy, I realize you think that despite her incapacitated state, her first priority should have been your hair extensions but she apologized and even sent free hair for good measure. That's not enough for you? Wow!
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She didn't know why she hadn't answered and Salvagestock explained it all later. It's one of the problems you run into when you handle most if not all of your day to day operations on your own. If you get sick then your company shuts down until you're better. Many small vendors will post an explanation on their front pages. I think her husband tried to help, bless his heart. I think it was a good learning experience and example for those of us who may come across this type of situation in our businesses. It's an aspect that's easily overlooked.
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