Shedding issue - advice needed

Did you tip it yourself?

As someone else mentioned, you might want to get a very clear picture of her care routine as well. Is this her first time wearing extensions? Many people seem to assume they are exactly like hair growing from their scalp which is not true of course. Ask her what products she is using, how often is she washing and conditioning her hair and is she getting gummy conditioner all up in the bond area? Also she might be brushing too vigorously and she needs to be holding the hair while she brushes so all the tension is not pulling the bond. This is the reason I opted for a sew in. It’s one strip rather than a bunch of annoying little bonds.

It might be how she is brushing if that is the time she loses them. Make sure shes holding the hair. Also, if shes wearing a TON of bonds, she is more likely to lose some. Its possible that she simply has too many in and her hair cant handle the weight.

I find it curious that this specific client is having so much shedding but you claim that no one else is? But you also said that her install was quite thick. Thats probably the problem. She just has too many bonds in.

I would try a sew in weave on her if shes losing too many bonds and she wants a LOT of hair installed. That way the hair is sewn to her head and it wont be going anywhere.