QuoteReplyTopic: stylist rights? Posted: February 03 2011 at 11:58am
Do stylists have rights? I have been doing hair 16 years with no complaints and had a very distressing client on a Saturday. She wanted to be blonder than she was so I proceeded to put foils in her hair. By the time I finished the foils in the back the front was done so I pulled the foils out so they wouldn't process anymore to give minimum damage. I leave her for 5 minutes and she proceeds to pull on the hair that still has the dried bleach on them breaking off her own hair ( 6 witnesses). She is running around the salon ranting and raving that her hair is falling out and making other stylists and clients very uncomfortable. She then demands I remove the back foils ( orange at that point) and shampoo her out. I immediately do so and then I blow dried her hair. The front being a pretty blonde , the back a hideous orange. Her hair was not breaking off in the comb nor the sink when shampooing. She was pretty abusive and I am not negligent.
I didn't charge her one dime and gave her a free deep conditioning product to take home.
Here comes the best part, she is a 2009 law grad specializing in estate law, I have lost sleep over this well due to the emotional distress and worry she will try to sue me. I take my job seriously and take great pride in my work and have a good clientele. It is a small world in the hair industry where I live, and I am worried about my name and the salon name being tarnished. If she does sue I have witnesses as to the situation, but really wish I could counter sue for emotional damages and slander.
Anyone else have any experiences with clients like that? In 16 years this was my first.
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Do stylists have rights? I have been doing hair 16 years with no complaints and had a very distressing client on a Saturday. She wanted to be blonder than she was so I proceeded to put foils in her hair. By the time I finished the foils in the back the front was done so I pulled the foils out so they wouldn't process anymore to give minimum damage. I leave her for 5 minutes and she proceeds to pull on the hair that still has the dried bleach on them breaking off her own hair ( 6 witnesses). She is running around the salon ranting and raving that her hair is falling out and making other stylists and clients very uncomfortable. She then demands I remove the back foils ( orange at that point) and shampoo her out. I immediately do so and then I blow dried her hair. The front being a pretty blonde , the back a hideous orange. Her hair was not breaking off in the comb nor the sink when shampooing. She was pretty abusive and I am not negligent.
I take my job seriously and take great pride in my work and have a good clientele. It is a small world in the hair industry where I live, and I am worried about my name and the salon name being tarnished. If she does sue I have witnesses as to the situation, but really wish I could counter sue for emotional damages and slander. 
