Ladies, nothing, and I mean nothing is more treacherous than ordering hair (internet, catalog, sight unseen)  I ordered hair from a place called Malaikashair.com and am just beginning to get the uneasy feeling that I may never get that hair, or if I do, it's going to be garbage.  I've already called my credit card company about the steps necessary to dispute charges, and if I don't get that hair by 3/22, I WILL go ballistic on them.  The best way to avoid this is for us to keep warning each other, and while it is true one person may have a fantastic experience and one may go thru h** and back, do you really want to run the risk of being the unsatisfied one?  If you have a bad experience, please share it, help everyone avoid the pain.  On the other hand, I have had nothing but EXCELLENT service from Hairpiece.com and Hisandher.  I guess I shouldn't have tried something new.  Well, she's got a business address on her website, so if her product ain't up to snuff I'm going to Flushing, NY to issue a good ol' fashioned slice of Florida A**whuppin.

Sorry to my sisters that have felt the sting of fraud.

Again, Please help others avoid the same fate.

Ugghhh....that sucks!

Thanks so much for the heads-up, Javagirl. Many members here have inquired about that company, but as far as I know, no one besides yourself has actually ordered from them.

At least you put it on your credit card; as long as you have all of your documentation (emails back and forth), your credit-card company should back you. And since Malaikashair will have no proof that they actually sent the hair to you, the case should be pretty cut and dry, I'd think.

When people were inquiring about that seller, I found a few threads on BHM: http://forum.blackhairmedia.com/forum_posts.asp?TID=11788 - http://forum.blackhairmedia.com/forum_posts.asp?TID=11788 and here
http://forum.blackhairmedia.com/forum_posts.asp?TID=6321 - http://forum.blackhairmedia.com/forum_posts.asp?TID=6321

Apparently, some of their photos were lifted from other sites (I know the microring pics are straight from Doc Locks). It's hard to know who to trust on the Web, but stolen photos raise a real red flag for me.

Again, sorry too hear about your experience, and good luck retrieving your money. Please keep us posted.

:)

Well my 2 cents...which is just that...2 cents....yes shopping can be scary on the Web but you would be surprised at how many companies do take a long time from order to actually getting it out the door.  It could be for a lot of reasons ranging from....they are a teeny tiny company with one person & a monkey doing everything from taking orders to fulfillment OR they may not keep things in stock OR etc etc etc. I could go on for hours but will save you all the agony.....

You do have some options IF you don't get what you ordered w/in a reasonable time frame and amm is right, as long as you have a tracking number you are OK.  Also, things can happen with UPS, Fed Exm Airborne, US Postal.  UGH.  Trust me, I can tell you stories about lost packages that would make your heads spin off ,

At any rate (I am rambling - sorry) if you paid w/ a credit card and do not get your order w/in 30 days, you can file for a rebate.  Also, if the shipping company loses the package, you can also get a rebate from them.  If the CC Company or shipping company won't work w/you, you still have other options that are more complicated but possible.  However, no one will talk to you before 30 days is up and the package is still MIA.

Finally, just as a gentle tip, companies often become Xtra special resistant when their customers brandish any types of threats at them.  Especially if they are trying hard to work with them or if there really isn't a problem yet.  While our Customer Care team is very very good, I have seen even the sweetest guy on the team dig his heels in and get very resistant when customers yell at him on the phone, send him nasty emails or threaten him in any way when he is totally not at fault.  Then he will do everything by the book and not bend 1 extra inch.  But when they are nice and asking for his help to locate a lost package or report a problem, he is the nicest and most helpful man in the world jumping through hoops to take care of them.  So sugar does always help as the first resort. Just an FYI from someone who deals with customers all day long via the Web. :-)

Anyway...I would not worry as long as you have the tracking number you do have the shipping company as your ally. 

I agree it hasnt been very long, I would give it a couple of more days but this part concerns me:

Quote: "She responded to me via email with a tracking number, however, the package has not been received by the postal service yet, it was more of an "anticipation" of receiving the package notice. "

In the past when Ive received tracking numbers in an email, i was able to go to the web site and it immediately told me when my package was picked up and where is was as that moment. If you got a tracking number but there was no "pick up" posted that is a little suspicious to me. A tracking number is issued when the package is picked up, not "in anticipation" of the package being picked up. Have you checked again and does it say "picked up" yet?

java - glad you got your stuff

emma - even when doc sends stuff out, when i get my tracking number, the stuff is not trackable yet